Returns & Refunds Policy

Last Updated: September 7, 2026

Thank you for shopping with The Lisa Z Studios. Because many of our products are seasonal, collectible, limited-quantity, or individually sourced, all sales are final except when an item arrives damaged or you receive an incorrect item.

All Sales Are Final

We do not accept returns or exchanges for change of mind, buyer’s remorse, ordering the wrong item, duplicate purchases, or other non-defective merchandise.

Please review product descriptions, photos, measurements, quantities, and other listing details carefully before completing your purchase.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at Contact@TheLisaZStudios.com.

Please include:

Your order number
Your name and email address
A description of the damage
Clear photographs of the damaged item
Photographs of the shipping box and packaging
Photographs of any visible damage to the shipping container

Please keep the item, shipping box, and all packing materials until your claim has been reviewed. We may need this information to process a carrier claim or determine the appropriate resolution.

Once your claim has been reviewed and approved, The Lisa Z Studios may offer a replacement, refund, or other appropriate resolution depending on product availability and the circumstances of the claim.

Incorrect Items

If you receive an item that is different from the item you ordered, please contact us within 48 hours of delivery at Contact@TheLisaZStudios.com.

Please include your order number and photographs of the item you received.

If we confirm that an incorrect item was shipped, we will provide instructions for resolving the order. Depending on availability, we may provide the correct item, a replacement, or a refund.

Approved Refunds

When a refund is approved, The Lisa Z Studios will process the refund to the original payment method within 5 business days.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by The Lisa Z Studios or another circumstance in which we determine a shipping refund is appropriate.

Return Shipping

Do not send merchandise back to The Lisa Z Studios without first contacting us and receiving return instructions.

If a return is authorized because an incorrect item was shipped or because we request the return of a damaged item, we will provide instructions regarding return shipping.

Unauthorized returns may not be accepted or refunded.

Collectible Variations

Due to manufacturing and hand-finishing processes, minor variations in paint application, glazing color, and decorative details may occur. These variations are characteristics of the manufacturing process and are not, by themselves, considered damage or defects.

All sales are final except for merchandise received damaged, incorrect, or otherwise qualifying for a remedy under applicable law. Please refer to our Returns & Refunds Policy for reporting requirements.